Privacy Policy
Your privacy is important to us at LightHouseDriftOcean
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather data that you willingly share. This includes your name, company name, email address, phone number, delivery locations, and particular requirements for your floral needs. We also collect payment details when you place orders, though these are processed securely through our payment partners.
For our corporate clients, we might obtain extra business information such as company registration details, preferred delivery timelines, and budget considerations. This helps us deliver a service that is tailored to your business needs.
Our site automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and the overall website experience. This helps us determine which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
LightHouseDriftOcean respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who aid us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal information with utmost seriousness and deploy suitable technical and organizational controls to safeguard it. This includes secure data storage, encrypted transmissions, and restricted access to personal data within our organization.
Secure Storage
We store personal data in protected systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to shield information as it travels between your browser and our servers.
Limited Access
Access to customer data is granted only to staff who require it to deliver services.
Although we employ robust security measures, no internet transmission method is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be able to access, amend, delete, or limit how your data is used.
To exercise these rights, contact us using the information at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary based on the data type and its purpose of collection.
Typical Retention Periods:
- Customer contact and order details: approximately three years after the last service engagement
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for improvement analysis
- Marketing preferences: until you opt out or after about two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies help us store preferences and evaluate site performance.
You can adjust cookie settings in your browser. Note that turning off some cookies may impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only LightHouseDriftOcean and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
This privacy policy may be updated from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date shown at the top of this policy.
Please take a moment to review this policy periodically so you know how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
LightHouseDriftOcean Privacy Team
123 Bloomsbury Lane, London
London, United Kingdom WC2B 5TY
Email: [email protected]
Phone: +44 20 7946 0123
For inquiries about privacy, please put "Privacy Request" in the subject line and include as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.